Channels
Answer customers wherever they reach you
WhatsApp, calls, email, SMS, web chat and social messages arrive in one inbox, and Texa answers all of them the same careful way.
Lagos. Photo: Omotayo Oluwatosin
Every channel, one way of working
Texa uses the same knowledge, the same processes and the same checks on every channel. Only the length and tone change to suit it.
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WhatsApp
Where most of your customers already are.
- Text, voice notes, photos, documents, videos and shared locations
- Texa can reply with a voice note when the customer sends one
- After 24 hours, replies go out as your approved templates, as WhatsApp requires
- Customers see “typing…” while your agent writes
- Your number’s quality rating stays visible to your team
WhatsApp calling is coming soon.
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Website chat
A chat window on your website, in your colours.
- Customers start a chat from any page, on a laptop or a phone
- Your agents can see a customer typing before they send
- Greet visitors on chosen pages after a few seconds
- Your server can confirm who a signed-in customer is, so Texa can look up their account
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Email
Full replies that answer every question in the email.
- Connect Gmail or Microsoft 365 in one click, or any mailbox
- Replies stay in the customer’s thread, with the right subject
- Quoted history and signatures are ignored, so Texa reads only what’s new
- Newsletters and automatic emails are labelled and skipped
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SMS
For customers without data, or for a quick answer.
- Send through Texa’s SMS account, or connect your own at no charge
- Short replies that fit an SMS
- STOP is honoured, and the do-not-disturb list is checked before campaigns
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Phone
Texa answers your phone line and transfers to a person when needed.
- Every call becomes a conversation with its transcript
- Missed calls are followed up on WhatsApp or SMS
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Instagram, Messenger and Telegram
Social messages in the same inbox.
- Texa answers them the same way it answers WhatsApp
- Your team sees them alongside every other conversation
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Your own app
Texa inside your app or website, through the Texa API.
- Chat and voice widgets for websites
- A React Native component for your app (Flutter coming soon)
- Hand conversations to your own team through a webhook, or to Texa Desk
Website chat
Help visitors before they leave your website
The chat window opens on any page. Texa answers at any hour, looks up signed-in customers’ accounts, and hands over to your team in the same window.
- Do you deliver to Port Harcourt? How much?
- Texa AI
Yes, we deliver to Port Harcourt in 2 to 3 working days. Delivery is ₦3,500, and free for orders over ₦50,000.
- Great, thanks
One customer, whichever channel they use
A customer who writes on WhatsApp, calls the next day and emails a week later is still one customer to your team and to Texa.
- One recordMerge a customer’s contacts and their conversations come together.
- One memoryTexa remembers what the customer told it, on any channel.
- One ticketThe chat, the call and the email about the same problem join one ticket.
Connect your first channel today
Most businesses start with WhatsApp or their website chat. Add the others whenever you’re ready.
Photo: RDNE Stock project