Support
We’re here to help
Chat with us on this page, email us, or send a request and follow it with its reference. We look after our own customers with Texa Desk.
Photo: MART PRODUCTION
Choose how you’d like to reach us
Whichever you choose, your message arrives in our Texa Desk inbox. Texa answers what it can straight away, and our team takes the rest.
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Live chat
Open the chat at the bottom right of any page. Texa answers in seconds, and a person joins when you need one.
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Email
Write to us any time. Every email becomes a conversation, and our reply arrives in the same thread.
[email protected] -
Send a request
Tell us what you need. Anything we can’t solve straight away becomes a ticket with a reference, and every update comes to you.
Send a request -
Track a request
Enter your reference and confirm the code we send to your email or phone to see where it stands.
Track a request -
Help centre
Step-by-step answers on setting up channels, Texa, tickets, billing and the API.
Read the help centre -
Service status
See whether every part of Texa Desk is working, and any incident we’re fixing.
Check status
We use what we sell
Our support runs on Texa Desk
- Answered at onceTexa replies first, from our own approved help articles, at any hour.
- A person when neededAnything Texa can’t solve goes to our team with a note, in the same conversation.
- A reference to followProblems that take longer become tickets. You get the reference and every update.
How much does Texa Desk cost?
Texa Desk uses prepaid credits, and 1 credit is ₦1. Your first person is free, and each extra person is 10,000 credits a month, drawn a day at a time. A reply from Texa is 25 credits, and a conversation it solves costs 100 more, so a typical solved conversation of six replies costs about 250 credits. New accounts get 5,000 free credits. You top up by bank transfer, through Flutterwave, and Nigerian VAT of 7.5% is added to each top-up.
Do credits expire?
Credits expire 12 months after your account last added credits, and you get a notice 30 days before. Any top-up keeps the whole balance alive, so an active account never loses credits.
What happens when credits run out?
Texa pauses and your team answers every conversation, so nothing is dropped. Texa starts again as soon as a top-up is paid. You are warned at 20% and 5% of your last top-up, and again at zero.
How do we get started?
Sign up, connect the channel your customers already use, and answer the set-up guide one question at a time. Texa checks every business before it talks to that business’s customers. You add what Texa should know, approve how it handles your common requests, and test it with simulated customers before a real customer meets it.
Which countries does Texa Desk serve?
Texa Desk is built in Nigeria and serves businesses across Africa. Complaint handling follows the Central Bank of Nigeria, the Nigerian Communications Commission, the Central Bank of Kenya and the Bank of Ghana.