Banks and fintech
Customer service for banks and fintechs
Answer questions about transfers, cards and accounts on WhatsApp and every other channel, with Texa checking your systems and complaints handled the way the CBN expects.
Photo: Anna Shvets
What Texa handles for you
Texa answers what it can straight away, checks your systems before it speaks, and passes anything that needs a person to the right team.
- Transfer status Texa looks the reference up and tells the customer whether it is pending, complete or failed, and what happens next.
- Fees and limits Answers come from your approved fee tables and policies, never from a guess.
- Card problems Texa blocks a card when the customer says yes, and passes a swallowed or damaged card to your cards team.
- Fraud Suspected fraud goes straight to your fraud team, marked urgent, and the customer is reminded never to share their PIN or OTP.
- Account questions Balances and statements are shared only after the customer is verified the way you require.
- Complaints Each complaint gets a reference, the CBN’s promised time for its category, and its place in your CBN register.
In use
In your customers’ own words
Texa answers in English, Nigerian Pidgin and Hausa, and checks the transfer in your system before it says anything.
How Texa answers
- Abeg check AP-10003 for me. The ₦8,000 never reach my sister
- Texa AI
I don check am. AP-10003 fail, so the ₦8,000 go return to your account by itself within 24 hours.
- Ehen ok. Thank you o
Works with what you already run
Texa connects to your systems through connections you approve, and never needs a copy of your data.
- Core banking Finacle, T24, Flexcube or your own database, through Texa Relay inside your network.
- Your APIs Import your OpenAPI file, or let your servers answer signed requests.
- Payments Paystack, Flutterwave and Monnify, ready to connect.
- A head start A payments set-up with five ready processes (failed transfer, fraud, card problem, general question, account matter) and teams for fraud, cards and support.
Built for regulated banking
Controls your compliance team will ask for
Data in Nigeria or on a dedicated instance, sign-in through your identity provider, and an audit log of every change.
- CBN complaints The complaints register and daily returns as a CSV, with CBN categories and timelines.
- Data residency Host in Nigeria or on your own dedicated instance, and see where every part runs.
- Sensitive numbers masked Card numbers, PINs, BVN and NIN are masked before anything is stored.
- Single sign-on and audit Microsoft Entra ID, Google Workspace or SAML, and a record of every change.
Texa Desk for other industries
Talk to us about your bank
We’ll show you Texa on your own transfer and card questions, and walk your security team through Texa Relay.
Photo: Edmond Dantès