Retail and e-commerce
Customer service for shops and online stores
Tell customers where their order is, sort out returns and refunds, and bring back customers who left, on WhatsApp, Instagram and your website.
Photo: Amina Filkins
What Texa handles for you
Texa answers what it can straight away, checks your systems before it speaks, and passes anything that needs a person to the right team.
- Where is my order? Texa looks the order up in Shopify, WooCommerce or your own system and gives the customer its status and tracking.
- Delivery questions Areas, fees and times come from the information you approve.
- Returns and refunds Texa explains your policy and, if you allow it, issues a refund within your limits after the customer says yes.
- Damaged goods Customers send a photo. Texa reads it as their claim and passes it to your team with a ticket.
- Payments Payment questions checked against Paystack or Flutterwave.
- Instagram and website The same answers on Instagram, Messenger, your website chat and WhatsApp.
In use
Order questions answered in seconds
Texa checks the order in your system and answers on the channel the customer used, at any hour.
How Texa answers
- Hi, has my order ORD-7731 shipped?
- Texa AI
Yes, it left our Ikeja warehouse this morning. Your tracking number is GIG-993104 and it should reach you tomorrow.
- Perfect, thank you!
Works with what you already run
Texa connects to your systems through connections you approve, and never needs a copy of your data.
- Shops Shopify and WooCommerce, ready to connect.
- Payments Paystack and Flutterwave.
- Your systems Your own order or delivery system, through its API.
- Your processes Write how you handle returns in plain English, or draft it from your team’s best conversations.
Bring customers back
Campaigns that start conversations
Reach customers on WhatsApp first, then SMS, and let Texa answer the replies.
- Abandoned carts Remind customers about what they left, within quiet hours.
- Back in stock Tell customers when the item they asked about returns.
- After delivery Ask a short question about the delivery and hear what went wrong.
- Measured See the real effect against a holdout group, and the cost of each sale.
Texa Desk for other industries
Answer every order question tonight
Connect WhatsApp or Instagram and your shop, and Texa starts drafting answers straight away.
Photo: RDNE Stock project