Live chat
Live chat that answers at any hour
Add the Texa chat window to your website. Texa answers visitors in seconds, day and night, and your team can join the same conversation at any time.
Photo: Abdullahi Sow
On your website
Your visitors get an answer before they leave
The chat window opens from a button on every page, in your colours. Texa answers from your approved information and checks a signed-in customer’s account when you allow it.
Everything a website chat should do
Every chat lands in your Texa Desk inbox with the page the visitor came from, beside your WhatsApp and email.
- Answers in secondsTexa replies straight away at any hour, from your approved information.
- Your team in the same windowAn agent can take over from the inbox, and the visitor sees their name.
- See what they’re typingYour agents can see a visitor typing before they press send.
- Greet visitorsShow a message on chosen pages after a few seconds, and Texa takes it from there.
- Signed-in customersYour website can confirm who a customer is, so Texa can look up their account safely.
- Your lookChoose the colour, name, greeting and where the button sits.
- Opening hoursShow your hours and an away message. Texa keeps answering what it can.
- Photos and filesVisitors can send a screenshot or a document, and Texa reads it.
- A rating at the endAsk visitors to rate the help they got when the chat is solved.
Setting it up
On your website in a few minutes
It works on any website where you can add a script, including WordPress and Shopify.
- Create a website inboxGive it your business name, colour and greeting.
- Add one line of codePaste it into your website, or send it to your developer.
- Choose how Texa answersStart in shadow mode, where Texa drafts and your team sends, then let Texa reply when you’re ready.
In your app
Live chat inside your own app too
The same help, inside your mobile app or web app, through the Texa API.
- Signed-in customersTexa knows who they are and works in their account, with their yes: it looks things up, makes changes, sends receipts and takes them to the right page.
- React NativeA ready-made chat component for your mobile app. Flutter is coming soon.
- A voice buttonLet customers talk to Texa from your website or app.
- Your team, or your systemHand chats to your team in Texa Desk, or to your own system by webhook.
Live chat questions
Guide: how to add live chat to your websiteCan I add live chat to my website?
Yes. Create a website inbox in Texa Desk, choose its name, colour and greeting, and paste one line of code into your website, or send it to your developer. It works on any website where you can add a script, including WordPress and Shopify. Texa answers visitors in seconds at any hour, and your team can join the same conversation from the inbox.
Who answers the live chat at night?
Texa does. It answers visitors at any hour from your approved information, looks up signed-in customers’ accounts if you allow it, and leaves anything that needs a person for your team, who see it in the inbox when they start work.
Add live chat to your website today
Create a website inbox, paste one line of code, and Texa starts drafting answers for your team straight away.
Photo: RDNE Stock project