Pricing
Pay for what Texa does, in naira
One prepaid balance for your whole business. Your first person is free, you start with 5,000 credits, and every rate is published.
Kinshasa. Photo: Khris Kunta kUkU
Estimate your month
What would Texa Desk cost you?
Move the sliders to match your business. The estimate uses the published rates below. 1 credit is ₦1, and Nigerian VAT of 7.5% is added when you top up.
- 1 credit
- equals ₦1
- First person
- free
- 5,000 credits
- free to start
Every rate, published
Rates are never changed after the fact. A new rate starts on a date we show you in advance, and what you used before keeps the old rate.
| What Texa does | Credits |
|---|---|
| A reply Texa sends | 25 |
| A conversation resolved without a person on top of its replies | 100 |
| A draft suggested to your team | 20 |
| An action run in your systems a lookup, a refund, a card block | 10 |
| A voice note, photo, document or video understood | 25 |
| Audio or video transcribed a second (₦18 a minute) | 0.3 |
| A minute of Texa on a call, line included | 180 |
| A completed survey response or interview | 100 |
| A campaign message or call placed | 5 |
| A question put to Ask AI | 150 |
| An SMS page through Texa free through your own SMS account | 15 |
| A person in Texa Desk a month, drawn daily; the first person is free | 10,000 |
Always free
- Messages in, handovers and your team’s own replies
- Conversations and API requests
- WhatsApp templates (Meta bills them to your own account)
Top up in naira, from ₦10,000
Pay by bank transfer, through Flutterwave: each top-up gets its own account number to pay into. The price you see is what you pay.
- 10,000 credits ₦10,750 with VAT Any amount in thousands also works
- 50,000 credits ₦53,750 with VAT Any amount in thousands also works
- 200,000 credits ₦215,000 with VAT 5% extra credits
- 1,000,000 credits ₦1,075,000 with VAT 10% extra credits
How your balance works
One balance covers everything Texa does in Texa Desk and through the API.
- Warnings before you run outAt 20% and 5% of your last top-up, and at zero, by email and on every page of Texa Desk.
- Nothing is dropped at zeroTexa pauses and your team answers every conversation. It starts again as soon as you top up.
- Credits last a yearCredits expire 12 months after your last top-up, with a notice 30 days before. Any top-up keeps the whole balance.
- People drawn dailyEach extra person is 10,000 credits a month, drawn a day at a time, so you only pay for the days they’re with you.
- Receipts with VATEvery top-up has a numbered receipt showing VAT, with your company name and tax number.
- A free sandboxDevelopers get 2,000 test requests a month at no charge.
Pricing questions
How much does Texa Desk cost?
Texa Desk uses prepaid credits, and 1 credit is ₦1. Your first person is free, and each extra person is 10,000 credits a month, drawn a day at a time. A reply from Texa is 25 credits, and a conversation it solves costs 100 more, so a typical solved conversation of six replies costs about 250 credits. New accounts get 5,000 free credits. You top up by bank transfer, through Flutterwave, and Nigerian VAT of 7.5% is added to each top-up.
Do credits expire?
Credits expire 12 months after your account last added credits, and you get a notice 30 days before. Any top-up keeps the whole balance alive, so an active account never loses credits.
What happens when credits run out?
Texa pauses and your team answers every conversation, so nothing is dropped. Texa starts again as soon as a top-up is paid. You are warned at 20% and 5% of your last top-up, and again at zero.
Start with 5,000 free credits
That’s about 200 replies from Texa, enough to try it on real conversations before you top up.
Photo: Amina Filkins