A live chat campaign opens your website chat with a message, on the pages you choose, after the visitor has been there a few seconds. For example, on your pricing page after 10 seconds: “Questions about our fees? Ask me here.”
Make one
- Go to Campaigns → Live chat in the menu, and create a campaign.
- Give it a Title, and write the Message.
- Under Select inbox, choose your website chat.
- Under Sent by, choose who it comes from.
- Enter the URL of the page it shows on, and the Time on page in seconds before it shows.
- Under Other preferences, turn it on, and choose whether it only shows during business hours.
- Choose Create.
When a visitor answers, the conversation goes on like any other, with Texa AI or your team.
Good to know
- Keep the message short and about the page the visitor is on.
- Don’t show a campaign on every page. Visitors who are interrupted everywhere close the chat.
- To message customers on WhatsApp or SMS, use Campaigns instead.