Book a demo Start free

Reports and analytics

Ask Texa AI about your conversations

Ask a question about your customers in plain words and get an answer that quotes the conversations it comes from.

Help centreUpdated on

Go to Texa AI → Analytics → Ask Texa AI, choose the period, and type your question. For example:

  • What are customers asking about most this month?
  • Why are people asking for a person on WhatsApp?
  • What do customers say about our new loan product?
  • Which complaints about delivery mention Abuja?

Every answer quotes the conversations it comes from. Open From these conversations to read them.

Answers come only from your conversations in the period you choose. If a quote can’t be checked, you get no answer rather than a guess. If the data can’t answer the question, Texa AI says so.

Asked before lists questions anyone in your account has asked, so you can open an earlier answer without asking again.

Each question costs 150 credits.

Still need help?

More in Reports and analytics

  • Reports See your team's conversations, response times and satisfaction by agent, team, inbox, label and branch, and download the figures.
  • Texa AI analytics See what Texa AI resolved and why it handed over, why customers get in touch, how your team is doing and what it all costs, with a weekly report by email.