Texa AI → Analytics covers every conversation, with Texa AI or without, on every channel. Choose the period and filters at the top.
Overview
Conversations per day, by channel, and messages: from customers, answers by Texa AI, answers by people, and private notes. Plus your first response time.
Texa AI
- What Texa AI resolved: conversations it closed in this period. A conversation counts as resolved 7 days after it closes, if no person was needed and the customer didn’t come back about it. Until then, rates show ”–” rather than a guess.
- Why Texa AI handed over: each reason, how many, and how many hand-overs were right.
- Actions in your systems: every call Texa AI made to your systems, how many worked, how many failed or timed out, and how many a safety check refused.
- Quality: procedure steps followed, from the brain’s review of each closed conversation.
Team
Each person’s conversations, first response time and time to resolve, with their satisfaction ratings and review scores. First response counts from the customer’s first message, or from the moment Texa AI handed over.
Contact reasons
Why customers get in touch, in their own words, grouped into themes with real quotes and the share of conversations in each. Also why Texa AI handed conversations to people, and What Texa AI could not answer, which you can fix from Review in Knowledge.
Costs
Everything metered, this period and the one before, and the SMS sent through your provider. For your balance and top-ups, see Usage and billing.
Weekly report
Weekly report shows last week the way the weekly email sends it. Print it or save it as a PDF.
- Send it every week: choose the Day, the Hour and who it goes To, as email addresses separated by commas. It’s sent in your time zone, with the week’s conversations as a CSV.
- Download: spreadsheets of what happened, with times, channels and numbers, never what customers wrote.
Ask Texa AI
Ask a question about your customers in plain words. See Ask Texa AI about your conversations.