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Getting started

Sign up and set up your company

Create your Texa Desk account and turn on Texa AI in about two minutes, with no documents.

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You don’t need any documents to start. You sign up with your email, answer a few questions about the business, and Texa AI is answering your customers on your free welcome credits. You can verify your business later, when you want campaigns, more people or more inboxes.

Create your account

  1. Go to texadesk.com and choose Start free.
  2. Choose your Country. Nigeria is chosen for you; change it if your business is somewhere else.
  3. Enter your Full name, your Email and a Password. The password needs at least 6 characters, with an uppercase letter, a lowercase letter, a number and a special character.
  4. Choose Create account. You can also choose Sign up with Google and skip the password.
  5. We send a link to your email. Open it to confirm the address, then sign in.

Any real email address works, Gmail included. Throwaway addresses are refused.

You are the Owner of the new company. There is only one Owner. You can hand the role to an Administrator later.

Set up, in three parts

After you sign in, Texa’s set-up guide opens. It asks one question per screen. Every Continue saves your answer, so you can choose Save and exit at any point and pick up where you left off.

Your phone

  1. Enter your phone number.
  2. Enter the code we send by SMS. It expires in 10 minutes. If it doesn’t arrive, choose Send a new code. If it still doesn’t come, choose Go on without the code.

Your business

  1. What is the business called? Use the name your customers know.
  2. Does it have a website or a social page? This is optional.
  3. What does the business do? Texa AI starts with answers and procedures that fit this kind of business, such as payments, an online shop or microfinance. You can change all of them later.

Turn on Texa AI

Choose Turn on Texa AI. Doing so is your agreement to Texa Desk’s terms. Texa then gets your company ready:

  • Texa AI is given a starter knowledge pack and starter procedures for your industry, approved in the Owner’s name.
  • Your welcome credits are added, so Texa AI can answer straight away.
  • Texa AI answers in every inbox you connect from now on.

You’ll see Texa AI is on. If Texa is busy, you’ll see Texa AI is switching on instead. We email you when it’s on, and your inbox works in the meantime.

What to do next

  1. Connect a channel. Your website chat or WhatsApp is usually the first one. See Connect your website chat and Connect WhatsApp.
  2. Teach Texa AI your answers: your prices, fees, opening hours and policies. See Knowledge: teach Texa AI your answers.
  3. Add your team. See Add your team.
  4. Try it yourself. Write to your own website chat or WhatsApp number and see how Texa AI answers.

Until you verify, a company can have up to 3 people, 2 inboxes and 1 branch, and can’t send campaigns. Answering customers who write to you is open from the first day.

Still need help?

More in Getting started

  • Texa Desk at a glance What each part of Texa Desk is for, where it sits in the menu, and who in your team uses it.
  • Verify your business to unlock more Why verifying matters, what each stage opens, and how to verify automatically with your NIN and a selfie or by hand with your papers.
  • Add your team Invite the people who answer customers, give each one a role, and put them in teams and inboxes.