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Simulations

Let AI-played customers talk to Texa AI in the sandbox, against your procedures and test answers, before a real customer does.

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A simulation is a rehearsal. AI-played customers write to Texa AI in the sandbox, which follows your procedures and gets test answers instead of reaching your real systems. Nothing reaches a real customer or a real system.

Run a simulation

  1. Go to Texa AI → Procedures → Simulations, and choose Run a simulation.
  2. Choose the Procedure set and the Version. Leave the version empty to use the latest.
  3. Under Customers to play, tick the customers Texa suggests, or add Your own customer: Who they are and what they want, and Their first message.
  4. Under Test answers from your systems, check what the sandbox answers when Texa AI runs each action, such as “status: pending, amount: ₦45,000”. Change them to try different cases.
  5. Run it.

Read the results

Each run shows how many conversations Texa AI resolved, and each conversation in full, with how it ended.

A run passes when every conversation ended with Texa AI resolving it or handing it to your team, and no action failed. A pass doesn’t mean every answer was right. Read the conversations, especially the hand-overs, and change the procedure where Texa AI could have done better.

What it costs

A simulation uses Texa AI like real conversations do, so it uses credits for Texa AI’s replies.

Still need help?

More in Texa AI

  • How Texa AI works What Texa AI does for your customers, where its answers come from, what it will never do, and how you stay in control.
  • The go-live checklist The steps the Overview checks before Texa AI answers customers on its own, and what to do for each one.
  • Texa AI's name, tone and languages Give Texa AI a name, a tone, a greeting and an email sign-off, choose its languages and voice, and set how long conversations are kept.
  • Choose how Texa AI works in each inbox Turn Texa AI off, on in shadow mode or live for each inbox, go live in steps, add testers, and set its procedures, languages and hours.
  • Hand-over routes Decide which team gets a conversation when Texa AI hands it over, with what priority, labels and ticket, and what happens if nobody answers in time.
  • Knowledge: teach Texa AI your answers Give Texa AI your FAQs, prices, fees and policies by typing them, uploading files, reading your website or using your help centre, then approve them.
  • The knowledge pack Tell Texa AI how your business works, what it is not, what it may and may never promise, and when it must hand to a person.
  • Knowledge gaps and suggestions See what Texa AI couldn't answer, write the missing answers, and approve improvements drafted from how your team answered.
  • Procedures Tell Texa AI how to handle each kind of request, in your own words or from conversations your team handled well, then check, approve and improve it.
  • Experiments Try a changed procedure set on part of your live conversations, against the one you run now, and keep whichever does better.
  • Actions: connect your systems Let Texa AI look things up and make changes in your own systems, with ready-made connectors or your own API, under rules you set.
  • Texa Relay for systems behind your firewall Let Texa AI look up records in your core banking or database without opening your network, through a relay that runs inside it.
  • Quality checks Run checks on every conversation, by words or in plain English, get alerts when something needs attention, and review Texa AI's conversations.
  • Safety Stop Texa AI at once with the kill switch, download or delete a customer's data, see where your data lives, and read every change made to Texa AI.
  • Texa AI inside your current helpdesk Keep Zendesk, Freshdesk, Intercom, HubSpot, Salesforce or Zoho, and add Texa AI to it as an agent of its own.