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Texa AI

Texa AI's name, tone and languages

Give Texa AI a name, a tone, a greeting and an email sign-off, choose its languages and voice, and set how long conversations are kept.

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Go to Texa AI → Agent and inboxes → Profile.

Who they talk to

Customers always hear that they’re talking to an AI assistant.

  • Name: a first name, such as “Ada”. Leave it empty to be introduced as “an AI assistant”.
  • Tone: in a few words, such as “warm, calm, professional”.
  • Languages: the languages Texa AI may answer in. English, Nigerian Pidgin and Hausa are available. A customer who writes in another language is answered in English, and told which languages Texa AI speaks.
  • Voice and Voice gender: used on calls and for voice-note replies.

What it says

  • How it says it is an AI: shown where a channel needs it, such as at the start of a chat. For example: “I’m Ada, the bank’s AI assistant.”
  • Greeting: its first words in a new conversation.
  • Email sign-off: the last line of its emails, such as “Ada, AI assistant, Ada Foods”.

Recording and retention

  • Recording notice text: what callers hear first on a phone call. Leave it empty to use the standard notice.
  • Keep conversations for (days): how long Texa AI keeps conversations. Leave it empty to keep them for your contract’s standard period.

Choose Save. Changes apply to new conversations.

An inbox can use fewer languages than the profile, under Languages in its settings. See Choose how Texa AI works in each inbox.

Still need help?

More in Texa AI

  • How Texa AI works What Texa AI does for your customers, where its answers come from, what it will never do, and how you stay in control.
  • The go-live checklist The steps the Overview checks before Texa AI answers customers on its own, and what to do for each one.
  • Choose how Texa AI works in each inbox Turn Texa AI off, on in shadow mode or live for each inbox, go live in steps, add testers, and set its procedures, languages and hours.
  • Hand-over routes Decide which team gets a conversation when Texa AI hands it over, with what priority, labels and ticket, and what happens if nobody answers in time.
  • Knowledge: teach Texa AI your answers Give Texa AI your FAQs, prices, fees and policies by typing them, uploading files, reading your website or using your help centre, then approve them.
  • The knowledge pack Tell Texa AI how your business works, what it is not, what it may and may never promise, and when it must hand to a person.
  • Knowledge gaps and suggestions See what Texa AI couldn't answer, write the missing answers, and approve improvements drafted from how your team answered.
  • Procedures Tell Texa AI how to handle each kind of request, in your own words or from conversations your team handled well, then check, approve and improve it.
  • Simulations Let AI-played customers talk to Texa AI in the sandbox, against your procedures and test answers, before a real customer does.
  • Experiments Try a changed procedure set on part of your live conversations, against the one you run now, and keep whichever does better.
  • Actions: connect your systems Let Texa AI look things up and make changes in your own systems, with ready-made connectors or your own API, under rules you set.
  • Texa Relay for systems behind your firewall Let Texa AI look up records in your core banking or database without opening your network, through a relay that runs inside it.
  • Quality checks Run checks on every conversation, by words or in plain English, get alerts when something needs attention, and review Texa AI's conversations.
  • Safety Stop Texa AI at once with the kill switch, download or delete a customer's data, see where your data lives, and read every change made to Texa AI.
  • Texa AI inside your current helpdesk Keep Zendesk, Freshdesk, Intercom, HubSpot, Salesforce or Zoho, and add Texa AI to it as an agent of its own.