You need to be an administrator, or have a role that may manage billing.
Top up
- Go to Texa AI → Usage and billing → Balance and top-up.
- Under Top up, choose How many credits: 10,000, 50,000, 200,000 or 1,000,000. The two largest packs add 5% and 10% free. Or choose Another amount: from 10,000 to 10,000,000, in whole thousands.
- Check Pay with and choose Pay. The total includes VAT at 7.5%.
- A bank account is opened for this payment alone. Under Payments you’ll see “Transfer the total to account number at bank by time”. Choose Copy number.
- Transfer the exact total from your bank app before the time shown. The account stays open for 24 hours.
Your credits are added as soon as the payment is confirmed, usually within a few minutes. Texa AI starts again by itself if it was paused.
Receipts
Every paid top-up has a receipt on its payment, numbered like TXD-2026-000123, with VAT shown. To put your business’s details on receipts, fill in Warnings and receipts: Name on receipts, Address and Tax ID (TIN). Add Billing emails for anyone else who should get warnings and receipts.
Outside Nigeria
You’re billed in US dollars at the rate shown, with no VAT.
If a payment doesn’t show
- Wait a few minutes, then choose Check again on the payment.
- Sent less than the total? The payment is held and nothing is credited. The page says what arrived. Chat with us and we’ll settle it.
- Didn’t pay in time? The account closes and nothing happens. Start a new top-up.
- Still stuck? Chat with us with the payment’s time and amount.
History
History lists every credit in and out of your balance. Under Export, choose Ledger for the month to download a spreadsheet with each use on one line: its meter, quantity, rate and what it was for.