Each channel you connect becomes an inbox in Texa Desk. Conversations from every inbox appear together in Conversations, and you can filter by inbox whenever you need to.
Add an inbox
- Go to Settings → Inboxes.
- Choose Add inbox.
- Pick the channel and follow its steps.
- Choose who answers it under Collaborators.
If you’ve turned on Texa AI, it answers in each new inbox straight away. You can change that for any inbox in Texa AI → Agent and inboxes. See Choose how Texa AI works in each inbox.
The channels
| Channel | Good for | How it connects |
|---|---|---|
| Website chat | Visitors to your website, and customers signed in to your site or app | A short piece of code on your website. See Connect your website chat |
| Most customers in Nigeria and across Africa | Your WhatsApp Business number on Meta’s platform. See Connect WhatsApp | |
| Longer questions, documents and formal complaints | Gmail or Google Workspace in one click, or any mailbox with its server settings. See Connect your email | |
| SMS | Customers without data, and short notices | Your sender ID with MSG91, Africa’s Talking or Termii. See Connect SMS |
| WhatsApp calls | Customers who prefer to talk | Voice calls on your WhatsApp number. See Calls |
| Telegram | Communities and customers who use Telegram | A Telegram bot token. See Other channels |
| API | Your own app, or any system that can send a web request | Texa’s API. See Other channels |
Facebook Messenger and Instagram are listed under Add inbox too. They need Meta’s approval for Texa, which is in progress, so ask us before you rely on them.
How many inboxes you can have
| Stage | Inboxes |
|---|---|
| Signed up | 2 |
| Starter | 5 |
| Business name | 10 |
| Limited company | No Texa limit |
To add more, verify your business.
Name your inboxes after your business
The inbox’s name is what customers see as the sender on email and in some apps. An email reply goes out as “Texa AI from” followed by the inbox’s name, so “Ada Foods” reads better than “Support email”.