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Channels

Other channels

Connect Telegram, use the API channel for your own app or system, and what to know about Messenger and Instagram.

Help centreUpdated on

Telegram

  1. In Telegram, message @BotFather, send /newbot and follow its steps. It gives you a bot token.
  2. In Texa Desk, go to Settings → Inboxes → Add inbox → Telegram.
  3. Paste the Bot token and choose Create Telegram channel.
  4. Choose who answers it.

Customers find your bot by its username and write to it. Their messages appear in Conversations.

The API channel

An API inbox is for messages from your own app or any system that can send a web request. Your developer sends each customer message to Texa Desk, and receives your team’s replies at a Webhook URL you give.

  1. Go to Settings → Inboxes → Add inbox → API.
  2. Enter a Channel name and, optionally, the Webhook URL where replies should go.
  3. Choose Create API channel.

If you want Texa AI inside your own app, with its own chat window and your customers’ accounts, use Texa AI in your website and app instead. It’s built for that.

Messenger and Instagram

Facebook Messenger and Instagram direct messages appear under Add inbox. They need Meta to approve Texa for these permissions, which is in progress. Until then they may not connect for your business. Chat with us before you rely on them.

Still need help?

More in Channels

  • The channels you can connect Every channel Texa Desk can bring into one inbox, what each one is good for, and how to add one.
  • Connect your website chat Put a live chat window on your website so visitors can ask questions and Texa AI or your team can answer in seconds.
  • Connect WhatsApp Bring your WhatsApp Business number into Texa Desk so your whole team and Texa AI can answer from the same number.
  • Connect your email Answer your support email from Texa Desk, with replies that thread properly in your customers' mailboxes.
  • Connect SMS Let customers text your sender ID or number and get answers in Texa Desk, through Texa's SMS account or your own.
  • Calls Take WhatsApp voice calls in your browser, call customers back with their permission, and find every call on the Calls page.
  • Business hours and away messages Tell customers when your team is available, send an away message outside those hours, and decide what Texa AI does after hours.